Refund & Cancellation Policy
Last updated: 14 October 2026
This policy applies to all payments made to Mongez Media (operating as MONGZ), a company registered in the Arab Republic of Egypt, for marketing, media and technology services agreed under a quotation, invoice or contract.
1. Cancellation before work starts
If you request cancellation in writing (by email) before we begin executing the agreed service, you are entitled to a full refund of the amount paid.
2. Cancellation after work starts
If cancellation is requested after execution has started, the value of the work already performed and any third-party costs already incurred on your behalf (such as advertising budgets spent, licenses or tools purchased) are deducted, and the remaining balance is refunded according to the agreed quotation or contract.
3. Non-refundable amounts
The following are not refundable: services that have been fully executed and delivered; advertising budgets already spent on the platforms; and fees paid to third parties that cannot be recovered.
4. Refund method and timing
Approved refunds are returned through the same original payment method via our licensed payment service provider. Refunds typically take 2 to 14 business days from approval, and may take up to 60 days for payments made with virtual cards, depending on the issuing bank.
5. How to request a refund
Send your request with the invoice or order number to info@mongz.co, or call +20 109 888 6886. We respond to refund requests within 3 business days.
6. Policy updates
We may update this policy from time to time. The version published on this page at the time of your payment is the one that applies to it.